What is a Managed Service Provider?
A Managed Service Provider (MSP) is a professional company that provides a business-to-business (b2b) outsourcing service, with specialized staff and expertise.
When it comes to defining an MSP, typically the services are usually related to information technology services. That’s where Selenium Technology Partners fits in. However, there are other services that an MSP can provide outside of IT to a business such as Human Resources, Payroll, or even Accounting. It doesn’t always have to be specific to IT.
Who are the beneficiaries of a Managed Service Provider Company?
An MSPs outsourcing service is typically provided to small to medium-sized businesses. It’s a familiar strategic approach to being able to utilize this outsourced service for many operational and business-related department functions or tasks. This can save a business a lot of time and money. Both of which can be in short supply in an SMB.
What are the key benefits of a Managed Service Provider?
The benefits can vary depending on the managed service provider that is chosen as not all managed service providers are created or operate equally. The benefits tend to be the expertise a business can gain without having to employ those resources themselves. That can be a huge advantage with costs and availability.
Why IT Managed Services are Important for your Business?
Although we talked about the benefits, what’s really important is being able to utilize an outsourced service that can provide these expert staff when and where you need it. The timeliness and availability factor are critically important, cost benefits aside. It’s critical that you choose an MSP that has the right Service Level Agreements (SLAs) for your business.
Many MSPs will try and claim that their 2-hour SLA is somehow much better than the average, which is a 4-hour SLA. That’s true, 2 is better than 4. That timeframe means the MSP will start working on your problem to a resolution within 2 to 4 hours.
Selenium has a much better SLA – our time frame to start working on a problem is immediate. There is no waiting. Our SLA is immediate. As soon as we’re contacted and we’re aware of a problem we are already working on a resolution.
What does a Business look for in a Managed Service Provider?
When it comes to choosing an MSP, always interview 3 companies before a Managed Service Provider is selected. You want to take this evaluation very seriously. Pick a Managed Service Provider that has the right Service Level Agreements, and the right response times you need, and make sure it has Cybersecurity Services built into its service.« Back to Glossary Index